FAQs
When is live‑chat support available?
We’re here to help! Chat live:
- 8:00 am – 6:00 pm UAE time
Hit us up for help choosing the right baby car seat, checking compatibility, placing an order – anything, really.
How will I know if my car seat order was successful?
After you place an order, we send a confirmation email. When your baby car seat ships, you will get another email with tracking details.
What is the warranty on Jovikids car seats?
We offer a 3-year warranty on all car seats starting from the purchase date. Register your product to get an extra 2 years. The warranty covers manufacturing defects but not damage caused by misuse.
I lost the instruction manual. How can I get a new one?
You can download the instruction manual for your car seat on our Manuals page anytime.
How do I register my car seat?
Go to the Product Registration page on our website. Fill in the details and submit the form. Registration helps with warranty claims and safety updates.
Where do I find the batch reference on my car seat?
The batch number is usually printed under the base of the car seat.
What is ISOFIX and why should I care?
ISOFIX is a system that locks the car seat securely to your car’s frame. It makes installation easier and safer for your baby.
What is the difference between ECE R44/04 and ECE R129 (i-Size)?
ECE R44/04 is based on your child’s weight. ECE R129 (i-Size) is based on height and requires rear-facing for children up to 15 months. Both standards ensure safety, but i-Size has stricter tests.
What age groups do your car seats cover?
We have seats for newborns up to 12 years old. For example, the Angela seat is for newborn to 12 years and offers 360-degree rotation with ISOFIX.
Are your car seats tested and certified?
Yes. All our baby car seats meet EU safety standards like ECE R44 and ECE R129.
How can I make sure my car seat is installed correctly?
ISOFIX seats have clear indicators to show correct installation. You can also watch our how-to videos on the website.
Can I wash the car seat cover?
Yes. The covers are removable and machine-washable.
What is your shipping and returns policy?
We offer free shipping across the UAE. Delivery usually takes 1 to 2 days after shipping. You can return items within 7 days if you change your mind.
How often should I adjust the headrest?
Adjust the headrest whenever your child’s head is near the top of the current position for the best fit and protection.
Can I take my car seat when traveling across Europe?
Yes. Our car seats meet EU standards, so they are safe to use across Europe.